Looking to work at one of the coolest brands out of beautiful Boulder, CO? View our latest openings below:

Customer Service / Fan Development Position

Type of work: Hourly (M-F, 9-5pm)
Location: Boulder
 
Description:
About Mountain Standard:
 
Mountain Standard was born in the mountains, rivers, deserts and oceans of the American West, a place where the environment dictates life and commandeers respect. We build durable, technical gear that serves the authentic mountain dweller in work, travel, and play.
 
It began with an idea to do things a little differently in the outdoor industry—to put products before the “brand,” to embrace this unique region and its beautifully harsh terrain, to offer a handful of impeccable products instead of a lot of mediocre ones. Mountain Standard isn’t just a time zone, but a state of mind rooted in simple functionality for a diverse landscape. Our red bars, # RIMBY ™, (right in my backyard) frame the Mountain Standard vibe.
 
You might see us as new to the outdoor apparel scene, but the crew behind Mountain Standard are true veterans of outdoor product design and development. Major brands that you love and trust have relied on our expertise and product design for 20 years, and we’re using that experience to create practical pieces that are just as tough as the residents and lovers of this vast region.
 
Position Overview:
The Customer Service / Fan Development position will assist the team with all aspects of
customer service, Field Agent management and fan development. The position assists with the communication with customers through email and social channels that are having problems with their order as well as potential customers as well as communicating with our fulfillment center. This position will also include maintaining and growing our Field Agent affiliate program as well as growing and maintaining our current following of fans.
 
Some of your duties will include:
 
  • Respond to customer feedback across the many different information highways (phone, email, website feedback, social media sites, etc.) – defusing complaints, making customers out of people new to Mountain Standard and encouraging our loyal guests to make future purchases from us
  • Communicating with our fulfillment center to resolve customer service and shipment problems as well as the arrival of new product
  • Reading applications for new Field Agents and selecting the appropriate applicants to be a part of the program
  • Answer any questions existing and new Field Agents have about the program
  • Send messages to Field Agents about upcoming product launches and events
  • Planning outreach and nurture events for the Field Agents
  • Bringing new ideas to the table about how to grow and best maintain the Field Agent Program
  • Pay commissions to transacting Field Agents every month
  • Using Facebook, Twitter, Instagram, Tumblr, Pinterest and always looking for the next big thing
  • Oversee guest feedback database, including drafting a database of customer responses that may be reused on a regular basis and monitoring unresolved cases.
 
Other Duties:
  • Assists with social media posting and communication through social channels
  • Assisting with blog content and blog post creation
  • Help out with local Mountain Standard Events
  • Spreading the word about Mountain Standard
 
 
Experience Required:
  • Must have experience working with customers over email and in person
  • Knowledge of the outdoor industry / outdoor product
  • Knowledge of Shopify / ecommerce platforms
  • Knowledge of Instagram, Facebook, Twitter
  • Experience dealing with 3rd party fulfillment centers
  • Experience with affiliate marketing and software such as LinkTrust
  • Strong writing skills
  • The ability to multitask
  • An awesome attitude!
 
How to apply:
Send a resume and a cover letter to jobs@mountainstandard.com