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Returns & Exchanges

Mountain Standard products are meant to stand up to work, play, and travel in and out of the mountains. We hold our gear to high standards and think you should too.

For the sake of product quality assurance, all returns and exchanges must be made within 30 days of the original purchase date. Products in used condition are not eligible for a refund.

Processing your return online is the easiest and fastest way to get your exchange or refund. You'll need your order number (MS12345) and the email address associated with the order to get started. Complete your return online at:

Submit your return / exchange request here. 

You will be contacted by our Customer Service Team if we cannot process your return or exchange. If you have additional questions about your order or products, please contact us at


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