WHAT ARE YOUR SHIPPING RATES?
We always offer ground shipping at a flat rate of $5 which takes about 7-10 business days, if you need your order in a hurry we have a $30 overnight service and a $15 2-day service. Cutoff for the overnight and 2-day service is 2pm MST.
HOW DO YOU HANDLE RETURNS?
We charge a return fee of $5.00 per package. Once the returned item(s) are received, we will credit your method of payment. Refunds take 5 to 10 days to show up on the credit card. Follow these three easy steps:
- Repackage the product in the box it arrived in, including a copy of the packing list
- Create a return label for your package by clicking here and then going to the "returns" tab at the top of the site (make sure you have your original order number on hand)
- Drop your return anywhere UPS operates
CAN YOU SHIP PRODUCTS TO CANADA AND/OR EUROPE?
Yes! Enter your address at shipping and we offer a $20 rate to most countries. If you don't see the country you want to ship to on there, send us a note at firstname.lastname@example.org. We currently do not accept exchanges or returns from international countries.